Frequently Asked Questions
Everything you need to know about bringing Creative home.
What is the standard shipping timeframe for furniture?
Standard shipping typically takes 7-10 business days for in-stock items. Custom or handcrafted pieces may require 4-6 weeks for production and delivery.
Do you offer international shipping?
Currently, Creative ships to the continental United States, Canada, and select European countries. Shipping rates and delivery times vary by location.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original condition. Please note that custom-made furniture and final sale items are non-returnable.
Are your products sustainably sourced?
Yes, we prioritize eco-friendly materials, including FSC-certified wood and recycled textiles, to ensure our home goods are as kind to the planet as they are to your space.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's website to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and offer flexible financing options through Affirm for larger furniture purchases.